Privacy Policy

Effective Date: 01/03/2025

We value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. By using our services, you agree to the terms outlined below.

1. Data Controller Information

Wave Holistics
3 Willowhale Avenue, West Sussex
Email: michele@waveholistics.co.uk

As the Data Controller, we are responsible for ensuring the security and proper handling of your personal data.

2. Personal Data We Collect

We collect the following types of personal data:

  • Identification Data: Name, surname, email address, phone number.
  • Transactional Data: Details of transactions you make with us, including products or services purchased and payment details.
  • Medical Data: Relevant medical history & medications that may affect treatment.
  • Usage Data: IP address, browser type, and browsing activity on our website.
  • Location Data: Location data from your device, if you consent to share it.

3. How We Use Your Personal Data

We use the collected data for the following purposes:

  • To provide and improve our services.
  • To communicate with you regarding transactions or inquiries.
  • To send marketing communications, with your consent.
  • To comply with legal obligations such as tax and accounting requirements.
  • To comply with insurance requirements.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on the following legal grounds:

  • Consent: When you provide consent (e.g. signing up for marketing communications).
  • Contractual Necessity: To fulfill a contract with you (e.g. giving treatment & processing orders).
  • Legal Obligation: To comply with a legal requirement (e.g. tax laws and insurance requirements).
  • Legitimate Interests: Where we have a legitimate interest in processing data (eg. to improve our services).

5. Data Retention

We retain personal data for no longer than necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, we securely delete or anonymise the data.

6. Data Sharing

We do not share your personal data with third parties unless:

  • It is necessary for the performance of our services (e.g. payment processors, service providers).
  • We are required by law to do so (e.g. in response to a legal request).
  • You have given us explicit consent to share your data.

7. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request corrections to inaccurate data.
  • Right to Erasure: You can request deletion of your data (subject to certain conditions and insurances).
  • Right to Restrict Processing: You can request a restriction on how your data is processed.
  • Right to Data Portability: You can request your data in a structured, commonly used format, to transfer to another data controller.
  • Right to Object: You can object to the processing of your data in certain circumstances.
  • Right to Withdraw Consent: If you have given consent for processing, you can withdraw it at any time.

To exercise these rights, contact us at michele@waveholistics.co.uk.

9. Cookies

Our website uses cookies to improve user experience, track usage patterns, and provide personalised content. You can manage your cookie preferences through your browser settings.

10. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or alteration.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with an updated effective date. Please check this page periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: michele@waveholistics.co.uk
Phone: 07807 007965
Address: 3 Willowhale Avenue, PO21 4AU, West Sussex